Sales Floor Manager

Maintain the highest level of product knowledge both of our products and those of our competition

Maintain an ongoing computerized file of all local competitors & report changes in product mix, sales strategies, personnel, business hours and promotions, etc. 

Conduct regular physical competitor site inspections, probe our shoppers, track promotions & study promotional materials both written and electronic for all local competitors & report changes discovered

Maintain and daily make use of computerized lead & performance tracking software and supervise the other Team member's understanding and use of lead tracking and performance tracking systems

Develop promotions, sales campaigns, collateral materials and advertising both in house and off site

Act as company representative for community organizations such as the Chamber of Commerce, service clubs, local government and local and regional organizations to help promote our company and our products

Act as company representative to national trade organizations such as the NSPI, National Home Builders Association, our suppliers and vendors

Reply in a timely manner to customer requests for product or company information through the fluid use of Microsoft Word, brochure packet mailings and through email

Daily go on line to collect and reply to email and be able to close contracts electronically as well as in person

Keep your sales skills and those of your Team members razor sharp through at least weekly training sessions & off-site sales training seminars

Research new suppliers and vendors and recommend vendor changes due to pricing and availability

Research new products that we should carry and present them with expected sales projections

Help maintain serialized inventory and act as liaison for floor counts with flooring companies

Practice & teach presenting the products before a live shopper arrives & develop a free flowing presentation that touches on all the major benefits of our products

Practice & teach filling out the all sales paper work & presenting the various terms & purchaser responsibilities

Monitor & maintain the cleanliness of sidewalks & parking lots to " Disneyland standards" with respect to dropped or blown-in debris by performing a daily walk-through & bag-up.  Advise the Operations Manager of items needing his attention 

Maintain proper display mix of hot tubs, gazebos, deck packages and steps etc., with respect to location on the sales floor, colors displayed, models & quantities of each item

Monitor & maintain to "Disneyland standards" the interior floors, walls, ceilings, metal roofing, offices, kid's room, audio-visual equipment, computers & printers, lighting, decorations & displays; the plants, signs, spas; both wet and dry, steps, deck packages & gazebos, etc., etc. 

Wash the inside and outside windows, interior office windows and window sills & doors every two weeks or as required and spot clean daily 

Check the customer bathrooms daily and stock, clean and sanitize to "Disneyland standards" as often as necessary

Monitor and have repaired company equipment damaged during the course of our day to day operations 

Study, recommend and develop new and better systems and procedures for required maintenance

Monitor quantities of sales & financing materials and keep adequate stocks in sales offices and sales counters and re-order so as to never run out

Bring sales prospects to the sales close through probing to learn their desires, expectations and budget.

Guide the prospects to the most suitable product even if what they at first believed is what they need really isn't going to be the appropriate choice in the long run

Present honest and candid explanations of our products benefits with respect to those of our competitors.

Present honest and candid explanations of the benefits of purchasing from our company versus purchasing from our competitors

Never bad mouth or demean a competitor or competitor product, but instead seek shopper permissions to  compare others to our companies certifications and our companies products advantages 

Present our companies after purchase support services and support Team members with respect to future accessory and chemical purchases, help learning and operating our products, water test laboratory and field warranty and off warranty support services at their homes

Be able to explain all the various payment options and terms that our company offers

Be able to help select the most appropriate finance company based on the purchaser profile

Keep in touch with all our finance companies and be sure that you know the most recent changes in rates, terms, promotions, that you communicate all program changes to all selling Team members and that we have and are all using the appropriate finance company documents and sending the applications to the correct locations and fax or email addresses

Know the advantages to our customer and our company of the numerous finance programs available to us

Continually research the finance market and present new companies that we should consider

Be an expert at explaining and completing sales & finance documents accurately, completely and quickly

Work your customer's application with the most likely company to give approval and if declined to the next most likely, etc., until you have exhausted all options

Obtain the finance companies written approval and contact your customer to obtain any additional documents required by the finance company

Obtain final finance company written approval

Complete the documents, obtain purchaser's signatures and present the purchase documents package

Prepare the Delivery Bill of Lading documents and list by part number all the items to be delivered to the purchaser 

Highlight in 'yellow" where purchaser signatures are required and the amount of any money to be collected COD

Write and transmit the computerized purchase order if the products are not available from our inventory

If necessary order any items that you have sold from our inventory so as to maintain our recommended inventory levels

Follow up within two days with the various vendors for order confirmation and expected ship dates and mark your calendar with the expected date of receipt so you can follow up again at that time

Once the hot tub, cover, etc.,  is received verify that the items are correct and notify the Operations Manager to schedule the delivery

Verify that the Delivery Bill of Lading and copy of the contracts, etc are together on the delivery clip board

Follow-up with the purchaser the day before the scheduled delivery and make sure that their required manpower and preparations are complete and that they both will be a home to sign paper work and so we can swipe their credit card or pick-up their check for the remaining balance

Make a follow-up phone call within a day or two to answer any questions and to thank them for their business

Continually update and maintain complete and accurate computerized customer records & supervise the maintenance of customer files

Act as ambassador and mediator with customers who have complaints concerning any of our products or services

Use word processing to write letters to customers, the Better Business Bureau, vendors, etc. and to prepare for court if we are not paid for work completed

Maintain on going training of all sales Team members with respect to all aspects of their job, company policies, technical bulletins,  product & policy changes and safety training

Arrange reservations, accommodations & for transportation to training for sales personnel

Study, recommend and develop new and better systems and procedures for the Sales Department

Five years minimum hands on computer experience

Five to ten years successful sales experience in the hot tub and spa industry with pool experience a plus

Experience selling Sundance, Hot Spring, Dimension One, Jacuzzi, Coleman or Caldera Spa brand a plus

Five to ten years hands on retail and customer service experience

Minimum high school diploma and some college or a college degree a plus

Certificates showing training experience, awards and qualifications earned

Fork lift or other similar machinery driving

Computer literate and experienced with Microsoft Office Software; Word, Outlook, Excel & POS and lead tracking software

Able to maintain your personal appearance neatly shaven & clothed & your personal hygiene kept healthy

Able to be the Team motivator and effective Team Leader so daily sales goals are achieved & exceeded

Able to pick-up where you left off and to keep working towards the completion of any project on time

Able to recognize and a burning desire to produce only top quality salesmanship & professional customer relations & able to teach those skills to Team members

Able to effectively communicate with gestures, verbally, in writing & by email

Desire to work towards an ownership interest and the rewards ownership brings