Cover for Delivery Technician during vacations and illness

Collect Daily Delivery Schedule & each Bill of Lading for today's deliveries

Call the customers & go over their pre-delivery preparations & time delivery is scheduled

Load spa and other items purchased and drive to delivery site arriving on time

With the customer's help unload the spa and other items and set them up on the customer's deck

Verify that the pre-wiring is correct and to code and test and hook spa up to wiring

Install and test any accessory items purchased while spa is filling with water

Police the delivery area for delivery debris, straighten up delivery area and load packaging back on truck

Test spa for all functions & show customer spa operation, chemicals and maintenance procedures

Collect required signatures and any balance owed on contract

Drive back to store and place delivery papers into an envelope and into the safe

Unload spa packaging into Dumpsters, clean & wash truck & trailer if necessary

Prepare for the next delivery as above

Practice with and become fluid in the delivery paper work & presenting the various customer training segments

Monitor and have repaired company equipment damaged during the course of our day to day operations

Keep tires properly inflated, tire chains repaired, the delivery carts, straps and other equipment in good working condition

Notify the Operations Manager when trucks require serviced as per vehicle manufacturers recommendations

Be able to effectively teach Spa Delivery Technician Trainees on all phased of the Delivery & Start-Up position

Cover for Delivery / Shipping & Receiving Technician during vacations and illness

Hold and continue to hold both a valid Nevada Driver's license and an OSHA Approved fork lift truck operators certificate

Have and continue to maintain a clean driving record

Safely & efficiently operate the fork lift truck to load & unload shipments of spas and other items from common carriers

Thoroughly examine all incoming shipments for freight damage and if damage is detected notify the truck driver and your supervisor before signing the Bill of Lading and before delivery man leaves our store

Carefully count the quantities of all incoming items and compare to our purchase order, packing list on the incoming shipment and freight company's Bill of Lading.  Don't sign until the counts agree or shortages are so noted on the Bill of Lading

Check-off each item on the our Bill of Lading for out-going shipments with truck drivers or customers & obtain signatures to verify all items listed are shipping & in good condition

Stock within the warehouse to the proper locations hot tubs, covers, gazebos, decks, steps, lifters, chemicals and other palletized and non-palletized shipments

Help load customer vehicles with items they are picking up from the warehouse

Unpack and place spas on the sales floor at locations designated by the Floor Sales Manager

Unpack, place on the floor and help assemble gazebos and other showroom floor displays per Floor Sales Manager's directions

Be able to help with other shipping & receiving carried on UPS, FED-X, AIRBORNE, etc.

Learn the computer and become proficient with the customer records, inventory & shipping & receiving modules

Enjoy our beautiful outdoors and be proficient working outside during all seasons of the year 

Be proficient in the trouble shooting and repairs of Sundance, Sweetwater and other major brands of hot tubs

Know from memory and be able to practice the Sundance "STA" without help from others

Study and learn our geographical service area and all the time saving shortcuts during road construction season and the winter months

Be able to group service calls into geographical areas and to flow smoothly from job site to job site without back tracking

Be able to replace any piece of equipment, piping or fitting efficiently without call backs

Be able to detect multiple component failures & determine likely causes and appropriate solutions

Be able to locate needed parts from parts catalogs, the internet and verbally from suppliers if necessary

Be able to supply our order department with the catalog, page number, exact manufacturer's part number, our vendor part number and our cost so that the proper parts can be ordered

If a part is taking a long time to receive check the vendor clip board or computerized order software and bring it to the order departments attention

Be able to provide the customer with a reasonable estimate of the cost of the repair and to stop and notify the customer if other hidden and substantial problems are found that will need your attention

Be fair with our customers and if excessive time is spend on a diagnosis or you have to back track discuss what is going on with your Service Manager

Report any accidental damage to a customer's property and to your Service Manager immediately

List all parts used on all jobs even if you broke or ruined it and have to supply another for free

Keep all parts on your service truck properly packaged so as to remain in like new condition until needed

Collect for all field service COD unless specific signed written instructions to the contrary are on your work order

Be on the look-out for safety and building code violations and take appropriate steps to correct the problems or notify the owners to contact the appropriate contractor to have the problems corrected

Be able to check the overall "health" of the hot tub system and to recommend preventative maintenance when appropriate

Be able to leave the customer a legible and detailed "Field Invoice" explaining what you did & what they may need to do

Carry in your vehicle back-up accessories such as cover lifters, cover straps, spare filters, filter soaking tanks and a small supply of chemicals & fragrances, etc.

Be able to explain the benefits of these common accessories and sell them to customers desiring to purchase

Carry also all the small items occasionally missing from spas & accessories such as screws, light bulbs, clips, fuses, etc. and those items such as o-rings, solvent cements, pipe, common & specialty fittings

Be able to effectively communicate any delivery or service problems with you supervisor or the manufacturer

Educate, supervise and critique new Spa Technicians & delivery personnel to the best of your ability

Communicate any personality problems, breach of company policies or other improper Team member behaviors to you supervisor

Become proficient with the field service invoices, warranty tags and procedures

Minimum High school diploma or GED with some college a plus

Comfortable with the computer and good computer skills with word processing & email experience

Clean driving record with five years minimum successful driving experience

Comfortable and efficient driving the fork lift truck 

Experienced driving a vehicle while towing & backing a trailer and a spa dolly

Warehousing, shipping and receiving experience a plus

Minimum three to five years hot tub repair experience with pool repair experience a plus

Hands on trouble shooting, repair & warranty repair experience working on Sundance, Sweetwater, Jacuzzi, Hot Springs, Coleman, Caldera, Dimension One, LA Spas, Cal-Spas and Marquis spas and Balboa Controls a real plus 

Minimum three to five years hands on electrical and mechanical trouble shooting with electrical wiring a plus

Minimum three to five years hands on spa and or pool plumbing experience with landscape plumbing a plus

Minimum three to five years hands on retail and customer care experience

Posses spa manufacturer and equipment training certifications with the NSPI Certification a real plus

Able to maintain your personal appearance neatly shaven & clothed & maintain good personal hygiene

Be of high moral and ethical character & able to instill those attributes in Team Members

Able to occasionally lift heavy objects 100 Lbs plus and in good physical & mental health

Excel in the use of basic hand and electrical hand tools with a highly developed mechanical aptitude

Able to read and understand basic electrical schematics and systems flow charts

Own appropriate basic hand, plumbing, electrical & electrical testing tools and purchase those required to perform the job

Highly motivated and an effective worker regularly able to meet and exceed daily goals

Effectively a self starter when working alone and a TEAM leader with co-workers & customers

Able to effectively organize physical items and tasks and to adapt to frequent changes in the daily schedule

Able to maintain service vehicle properly stocked with adequate supplies of required parts at all times

A neatness specialists with a burning desire to keep the work site, shop & service vehicle immaculate & organized

Able to effectively communicate with gestures, verbally, in writing, by radio & electronically

Able to work overtime and up to six days a week when the need arises

Desire to work for frequent advancement and towards an ownership interest & the rewards it brings