Spa & Pool Table Delivery & Installation Technician & Spa/Billiard Repair Technician Trainee

Collect Daily Delivery Schedule & each Bill of Lading for today's deliveries

Call the customers & go over their pre-delivery preparations & time delivery is scheduled

Ask you customer for directions if your are not sure of the best route to the customer's home

Load spa and other items purchased and drive to delivery site arriving on time

With the customer's help unload the spa and other items and set them up on the customer's deck

Verify that the pre-wiring is correct and to code and test and hook spa up to wiring

Install and test any accessory items purchased while spa is filling with water

Police the delivery area for delivery debris, straighten up delivery area and load packaging back on truck

Test spa for all functions & show customer spa operation, chemicals and maintenance procedures

Collect required signatures and any balance owed on contract

Drive back to store and place delivery papers into an envelope and into the safe

Unload spa packaging into Dumpsters, clean & wash truck & trailer if necessary

Prepare for the next delivery as above

Practice with and become fluid in the delivery paper work & presenting the various customer training segments

Monitor and have repaired company equipment damaged during the course of our day to day operations

Keep tires properly inflated, tire chains repaired, the delivery carts, straps and other equipment in good working condition & report lost items to supervisor

Notify the Operations Manager when trucks require serviced as per vehicle manufacturers recommendations

Collect Daily Delivery Schedule & each Bill of Lading for today's deliveries

Call the customers & go over their pre-delivery preparations & time delivery is scheduled

Ask you customer for directions if your are not sure of the best route to the customer's home

Load Table & Furniture and other items purchased and drive to delivery site arriving on time

Evaluate Customer game room & discuss any issues that might make the installation better

Take table parts and furniture into game room and assemble the items at the agreed location

Once installation is complete along with your customer carefully examine table, furniture & accessories carefully going over each item to assure there are no damages or shortages.  Contact your supervisor & discuss any problems & together with your customer come up with a mutually agreeable solution and list same on Bill of Lading and obtain your customer's signature to show agreement with the corrective measures that will be taken

Police the delivery area for delivery debris, straighten up delivery area and load packaging back on truck

Remove the sharp edges on each cue stick tip & show the customer how to do this in the future

Explain how & when to brush and vacuum the table & how to blot a spill with cloth remnants

Show the customer that the table is level & explain how sitting, bumping or standing on the table can take it out of level.  Explain that the table can settle into a thick carpet for months

Collect required signatures and any balance owed on contract

Drive back to store and place delivery papers into an envelope and into the safe

Unload packaging into Dumpsters, clean & wash truck & trailer if necessary

Restock any consumable used back onto your truck and notify your supervisor if items are running low

Prepare for the next delivery as above

Practice with and become fluid in the delivery paper work & presenting the various customer training segments

Monitor and have repaired company equipment damaged during the course of our day to day operations

Keep tires properly inflated, tire chains repaired, the delivery carts, straps and other equipment in good working condition & report lost items to supervisor

Notify the Operations Manager when trucks require serviced as per vehicle manufacturers recommendations

Hold and continue to hold both a valid Nevada Driver's license and an OSHA Approved fork lift truck operators certificate

Have and continue to maintain a clean driving record

Safely & efficiently operate the fork lift truck to load & unload shipments of spas, pool tables and other items from common carriers

Thoroughly examine all incoming shipments for freight damage and if damage is detected notify the truck driver and your supervisor before signing the Bill of Lading and before delivery man leaves our store

Carefully count the quantities of all incoming items and compare to our purchase order, packing list on the incoming shipment and freight company's Bill of Lading.  Don't sign until the counts agree or shortages are so noted on the Bill of Lading

Check-off each item on the our Bill of Lading for out-going shipments with truck drivers or customers & obtain signatures to verify all items listed are shipping & in good condition

Stock within the warehouse to the proper locations pool tables, furniture, hot tubs, covers, gazebos, decks, steps, lifters, chemicals and other palletized and non-palletized shipments

Help load customer vehicles with items they are picking up from the warehouse

Unpack and place spas & pool tables on the sales floor at locations designated by the Floor Sales Manager & hook-up or install as necessary

Unpack, place on the floor and help assemble gazebos and other showroom floor displays per Floor Sales Manager's directions

Be able to help with other shipping & receiving carried on UPS, FED-X, AIRBORNE, etc.

Learn the computer and become proficient with the customer records, inventory & shipping & receiving & service scheduling software modules

Carry in your delivery vehicle back-up accessories such as cover lifters, cover straps, spare filters, filter soaking tanks and a small supply of chemicals & fragrances, chalk & hardware packages, etc.

Be able to explain the benefits of these common accessories and sell them to customers desiring to purchase

Carry also the small items occasionally missing from spas, pool tables & accessories such as screws, light bulbs, clips, fuses, etc.

Be able to make spot repairs to hot tubs and accessories such as replacing a bad component, circuit board, panel, heater, flow switch, etc.  Carry and be able to touch-up small dings in tables & furniture

Be able to effectively communicate any delivery or service problems with your supervisor or the manufacturer

Ride and work with spa technicians & study & become proficient with the manufacturer's trouble shooting guides

Become proficient with the field service invoices, warranty tags and procedures

High school diploma or GED

Familiarity with the computer keyboard and basic computer skills

Clean driving record with three years minimum successful driving experience

Basic fork lift truck, farm equipment or excavation equipment operational experience a plus

Experience driving a vehicle while towing & backing a trailer a plus

Warehousing, shipping and receiving experience a plus

Spa and hot tub maintenance experience a plus

Electrical wiring & electrical and mechanical trouble shooting a plus

Billiard Mechanic and furniture delivery & assembly experience a plus

Plumbing experience a plus

Retail and customer care experience a plus

Able to maintain your personal appearance neatly shaven & clothed & maintain good personal hygiene

Able to lift heavy objects 100 Lbs plus and in good physical health

Good with basic hand tools & good a mechanical aptitude

Own basic hand tools and purchase those required to perform the job

Highly motivated and an effective worker regularly able to meet and exceed daily goals

Able to be a self starter if working alone and able to show co-workers & customers what needs to be done

Able to effectively organize physical items and tasks and to adapt to frequent changes in the daily schedule 

Able to pick-up where you left off and to keep working towards the completion of any project on time

Able to effectively communicate with gestures, verbally, in writing, by radio & electronically

Able to work overtime and up to six days a week when the need arises

Desire to work towards frequent advancement and the rewards it brings