Turn on Point of Sale computers, printer, and login to the software

Obtain your bank from you supervisor and count in cash drawer and note any irregularities on count in sheet

Look up existing customer records and update data or add new customer and data into computer

Ring up sale, receive payment and issue change and sales receipt for cash transactions

Use credit card machine to swipe both debit and credit cards per dollar amount guidelines

Ring up special order sales for items not in stock, receive deposit and issue receipt

Keep cash drawer in balance at all times

At end of day count out drawer, fill out day end count sheet and run all day end reports

Obtain Supervisors approval of your count and place contents of your drawer into the safe

Logoff from the Point of Sale software and shut the computer down

Turn on the water analysis computer, printer, Accu-Scan strip reader, login & open the "Alex" software

Receive in water samples, find customer records or add new customer and pool or spa data

Perform the water analysis, save the data and print off the recommended treatment

Explain the test results and recommendations to the customer

Help the customer locate items needed that the customer does not have at home

Be able to explain the treatment options and what the various products are used for

Contact Bio-Lab, Inc. if necessary to help solve difficult water problems, etc.

Keep the water analysis equipment cleaned to "Disneyland" standards at all times

Verify that the reagents are not expired and that the testing equipment is in calibration at all times

At the end of the day perform a back-up of the data and log which back-up set was used

Close the Alex software and any other programs. logoff and shut the computer down for the night

Learn the computer and become proficient with the customer records, Inventory, Purchasing, Shipping & Receiving modules

Collect items, verify items have correctly written warranty tags with respect to customer data and correct part numbers

Operate the Returns to Vendor software & compare items to the RTV report

Package for pick-up or tag for shipment back to vendor via UPS, etc.

Be able to prepare the picking list and Bill of Lading for large item sales such as hot tubs, gazebos & pools, etc.

Prepare invoices and shipping documents and package small products for shipping on UPS, FED-X, AIRBORNE, etc.

Check-off each item on the our Bill of Lading for out-going shipments with truck drivers or customers & obtain signatures to verify all items listed are shipping & in good condition

Help load customer vehicles with items they are picking up from the floor or warehouse

Thoroughly examine all incoming shipments for freight damage and if damage is detected notify the truck driver and your supervisor before signing the Bill of Lading and before delivery man leaves our store

Carefully count the quantities of all incoming items and compare to our purchase order, packing list on the incoming shipment and freight company's Bill of Lading.  Don't sign until the counts agree or shortages are so noted on the Bill of Lading

Unpack boxes, and compare items contained within to the vendor picking list and our purchase order

Note overages and shortages on the vendor picking list and notify vendor of problems

Use Receiving software module to adjust our costs to current costs and to receive in the actual quantities only into our computerized inventory software

Reprint any back orders place on vendor orders clipboard

Bring up each item received in the Inventory Items screen and adjust selling prices per rules in inventory items screens

Mark part numbers and prices with pricing gun on all items requiring price tags

Stock hand carried merchandise to the proper locations within the warehouse, parts room and sales floor 

Package all picking slips, invoices, receiving reports and purchase orders and give to Bookkeeping

Run all posting reports and give to Operations Manager

Follow-up on back orders to be sure they have not been misplaced by the vendor

Keep customers informed on order progress if shipments are running slow

Maintain and continually update the customer records in the computer and in the file cabinets

Maintain and continually update the inventory records in the computer

Maintain the inventory located on the main sales floor and on the parts shelves in the parts room

Mark the accurate part number & price on those items for which we use price tags

Maintain the proper stocking levels of all items on the floor based on allotted shelf capacity

Maintain the proper stocking levels of all items in the parts room based on computer stocking levels

Add additional shelving and or displays to accommodate new inventory items on the sales floor

Add additional shelving, and properly sized parts boxes to accommodate ever increasing parts inventory

Properly label each parts box with the part #, description & stocking levels using computer generated labels

Shift boxes down to fit a new box into the proper numerical sequence

Stock the newest items to the back of the shelf moving the older to the front

Frequently straighten and clean inventory and return misplaced items to proper locations

Monitor & maintain the cleanliness of sales display shelves, sales counters, inventory, water analysis equipment, shipping and receiving areas to " Disneyland standards" 

Monitor & maintain the cleanliness of sales floors & walls, lunch room and customer bathrooms by inspecting daily and cleaning and stocking as required to maintain " Disneyland standards" 

Monitor and maintain any other areas of the interior store that may require cleaning due to the absence of the Team member in charge of that area of responsibility.  When you are on vacation the other Team will cover for you!

Write and transmit the computerized purchase order if the products are not available from our inventory

If necessary order any items that you have sold from our inventory so as to maintain our recommended inventory levels

Follow up within two days with the various vendors for order confirmation and expected ship dates and mark your calendar with the expected date of receipt so you can follow up again at that time

Once the hot tub, cover, special order or normal restocking parts, etc.,  is received verify that the items are correct and notify the Operations Manager to schedule the delivery

Verify that the Delivery Bill of Lading and copy of the contracts, etc are together on the delivery clip board

Continually update and maintain complete and accurate computerized customer records & supervise the maintenance of customer files

Act as ambassador and mediator with customers who have complaints concerning any of our services

Maintain on going training of new Team members with respect to all aspects of their job, company policies, technical bulletins,  product & policy changes and safety training

One to three years minimum hands on computer experience

One to three years successful retail or hands on face to face customer relations experience

High school diploma and some college a plus

Computer literate and experienced with Microsoft Office Software; Word, Outlook, Excel & POS and lead tracking software

Able to maintain your personal appearance neatly shaven & clothed & good personal hygiene

Able to be the Team motivator and effective Team leader so daily goals are achieved & exceeded

Able to receive, organize and process large quantities of incoming data even with frequent interruptions

Able to pick-up where you left off and to keep working towards the completion of any project on time

Able to recognize and a burning desire to produce only top quality salesmanship & professional customer relations & able to teach those skills to Team members

Able to effectively communicate with gestures, verbally, in writing & by email

Desire to work towards frequent wage increases and up the ladder into management